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Focus on Customer Satisfaction Earns CENTURY 21 Jack Associates CENTURY 21 System's National Quality Service Award

Quality Service

Century 21 Real Estate LLC, franchisor of the world's largest residential real estate sales organization, has announced that CENTURY 21 Jack Associates is a recipient of the CENTURY 21 Quality Service Office award for its commitment to providing quality customer service to its clients.

"Receiving this award is a great honor and a testament to the focus and attention we commit to our clients and customers in ensuring that they understand each and every step of the home buying and selling process," stated Jack Russell, broker, CENTURY 21 Jack Associates. "This award is the collective result of the efforts of each and every member of the CENTURY 21 Jack Associates staff."

Based on customer feedback received from the CENTURY 21 System's Quality Service Survey (QSS), the award recognizes those CENTURY 21 System offices nationwide that earn a minimum customer satisfaction index of 85 percent or better on real estate transactions they closed from January 1 - October 31. The Internet-based survey is e-mailed to consumers immediately after the purchase or sale of a home through a CENTURY 21 System office.

"A commitment to quality customer service is crucial in today's competitive real estate market," said Rick Davidson, president and CEO, Century 21 Real Estate LLC.

"CENTURY 21 Jack Associates has demonstrated the dedication to the consumer is the hallmark of the CENTURY 21® System's franchise offices."

The following agents also received individual Quality Service Awards: Robbi Handy Holmes, Lori Pinard, Martha Lange, Jessie Cook, Bruce Cote, The HomeTown Team, and The Lynn Jackson Group. Lisa Meyer received the Quality Service Pinnacle Award.

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